Return & Refund Policy

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At Orain India, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or eligible product, we are here to help.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective when received.

• You received a wrong or different product.

• The product is missing from your order.

• The product qualifies for return according to its product listing.

Return requests should be submitted within 7 days of delivery.

The product should be unused and, wherever applicable, returned with its original packaging, accessories, tags, and other included items.

2. Products That May Not Be Eligible

Some products may not be eligible for return due to hygiene, safety, personal-use, or product-specific reasons.

Products that are damaged because of misuse, improper handling, normal wear and tear, or unauthorized modification may not qualify for a return or refund.

Please check the individual product page for any product-specific return conditions.

3. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For faster assistance, please provide:

• Your order number

• A clear description of the issue

• Clear photos/videos of the product

• Photos of the packaging, if applicable

Our team will review the request and guide you through the next steps.

4. Return Process

To request a return, contact us at:

Email: zyralex07@gmail.com

Please include your order number and the reason for the return.

After reviewing your request, we will inform you whether the return is approved and provide the necessary return instructions.

Please do not send products back without contacting us first.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed through the appropriate payment method.

Refund processing time may vary depending on the payment provider, bank, or financial institution.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request the necessary bank or payment details to process the refund.

Please provide accurate information to avoid delays.

7. Return Shipping

If the return is due to a damaged, defective, wrong, or missing product, Orain India may provide return assistance according to the circumstances of the order.

For other return requests, return shipping conditions may vary depending on the product and its eligibility.

8. Exchange

Product exchanges may be available only for eligible products and subject to stock availability.

If the requested replacement is unavailable, we may provide another suitable resolution depending on the situation.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Once an order has been shipped or delivered to the shipping partner, cancellation may no longer be possible.

10. Refund Delays

If your refund has been approved but you have not received it yet, please first check your bank account or payment method.

If the refund is still not visible after the expected processing period, please contact us at:

zyralex07@gmail.com

We will assist you with the status of your refund.

11. Important Conditions

• Products must be returned in acceptable condition.

• Do not remove or damage product labels, tags, or packaging unnecessarily.

• We may request photos or videos to verify a return or damage claim.

• Return approval is subject to product eligibility and verification.

• We reserve the right to reject returns that do not meet the applicable conditions.

12. Contact Us

If you have any questions about returns or refunds, please contact our support team.

Orain India
Email: zyralex07@gmail.com

We are happy to help make your shopping experience simple, safe, and convenient.