Shipping Policy

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At Orain India, we work to make your shopping experience simple, safe, and convenient. We carefully process and ship orders across India.

1. Shipping Availability

We currently offer shipping across India, subject to serviceability of the delivery location.

Some remote or restricted locations may have limited delivery availability depending on the courier service.

2. Order Processing

After you place an order, our team processes and prepares it for shipment.

Orders are generally processed within 1–3 business days after successful order confirmation.

During sales, promotions, holidays, or high-demand periods, processing may take a little longer.

3. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery times may vary for remote areas or locations with limited courier connectivity.

The estimated delivery time is not a guaranteed delivery date.

4. Order Tracking

Once your order is shipped, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

If you have not received tracking information within a reasonable time, please contact us.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

If a Free Shipping offer is available, the applicable terms will be shown on the website or during checkout.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

COD availability can depend on your delivery address, order value, product, and courier service.

If COD is available, the option will be displayed during checkout.

7. Delayed Deliveries

Sometimes deliveries may take longer than the estimated time because of:

• Weather conditions

• Courier delays

• High order volumes

• Public holidays

• Remote delivery locations

• Transportation issues

• Incorrect or incomplete address details

• Other circumstances outside our control

We appreciate your patience in such situations.

8. Incorrect Address

Please carefully check your name, phone number, and complete delivery address before placing your order.

Orain India may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing an order, contact us as soon as possible at:

Email: zyralex07@gmail.com

We will try to assist you if the order has not yet been shipped.

9. Failed Delivery

If the courier partner is unable to deliver your order because of an incorrect address, unavailable recipient, refused delivery, or repeated failed delivery attempts, the order may be returned to the sender.

Additional shipping or re-delivery conditions may apply depending on the circumstances.

10. Damaged Package

If your package appears damaged at the time of delivery, please check the product carefully.

If the product is damaged, defective, or incorrect, contact us as soon as possible with:

• Order number

• Clear photos/videos of the product

• Photos of the outer packaging

• Description of the issue

Please refer to our Return & Refund Policy for more information.

11. Multiple Products in One Order

If your order contains multiple products, they may sometimes be shipped separately depending on product availability, warehouse processing, or courier arrangements.

You may receive separate tracking information for different shipments.

12. Contact Us

For any shipping-related questions or assistance, contact us at:

Orain India
Email: zyralex07@gmail.com

We are always happy to assist you with your order and delivery questions.